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Testimonials

10/10

I just purchased a used car in November 2024. Ben dealt with everything from start to finish and explained everything in such a friendly professional manner. Ben is down to earth. And he doesn't just look at you as another customer. He went above and beyond to make sure I was happy before purchasing the car i wanted. The car needed some work doing after I pointed out a few things i picked up on when test driving, which was all sorted out. So I had to wait a little longer than anticipated, but exceptional customer service throughout the whole process. The car has just had its first long motorway trip and runs as you would expect it to. Highly recommend Elm Motors 100%. No one is pushing you into buying anything. Very relaxed and friendly atmosphere. Highly recommend these guys when buying your next used car... 10/10. Happy Christmas guys
Chris, 06 Dec 2024
 

Refreshing

We have recently purchased a Ford Kuga from Elm . The car is super ! They went the extra mile to make sure it was spot on when we collected it .
The Lads were very pleasant to deal with , and refreshingly honest and made the experience of buying from them a pleasure !
Thank you all at Elm 👍
Darren, 20 Nov 2024
 

The service we received was incredible

I bought a Vauxhall Mokka SE from this company. They went the extra mile to have a service, MOT, trim replacement, a bit of paint and air con top up, all within the space of 4 days.
The service we received was incredible. Was one of the best transactions we ever had. Thank you Ben for your help.
Keeva, 09 Nov 2024
 

10/10

10/10!!!
What amazing service! From start to completion of sales, the guys at Elm motors were professional, helpful and so bloody lovely!
The car came with AA cover, warranty and 3 years of services and MOTs covered by them!
If you’re looking for good service, high quality cars, affordable prices and service with a smile (and great teeth) this is the garage for you!
We can’t recommend enough.
Thank you so so much❤️
Tilly, 09 Nov 2024
 

Lovely People

Lovely people, really helpful and genuine!
Ben, 02 Oct 2024
 
Absolutely amazing service! Fab communication, easy sale, plenty of contact. The lads at Elm Motors are super professional, welcoming and knowledgable. Cannot recommend enough! Thank you for our new car!
Tilly, 02 Oct 2024
 

Impressed

Impressed with well thought out no pressure selling and after sales set up. Good quality stock. Good arrangements with local service garages for their aftercare. Neil very helpful with thinking through car choice. Although we didn’t purchase there as we were comparing with similar alternatives, would happily recommend them.
Rob L, 30 Apr 2024
 

Family

My daughter and dad have both bought cars from here and the service is impeccable. Will always recommend Neil and Elm Motors
Randells Estates, 18 Mar 2024
 

ELM made my purchase a breeze

I’m not going to lie but I was very scared about buying a car from a dealership after hearing so many horror stories over the years about different companies but the guys at Elm made my purchase a breeze.
After finding the car on a local sales site I arranged a viewing for the next day. On arriving I saw the car on the forecourt and looked around it. Now normally you would think someone would be out trying to sell the car to you but Elm are different, they let you browse in your own time. Once I had a look around I was given the keys to have a proper look around inside and again this was done at my own leisure.
After a while I went in and was offered to test drive the car….once again at my own leisure.
I have never felt more relaxed about buying something as I did.
The finance process was so laid back, everything was explained and whilst it was being processed we had a general chit chat.
After the car had the mot and service done I arranged to pick the car up. Again this was done at a time and day that suited me.
This whole process has been amazing! I wouldn’t have any issues buying again in the future from Elm I I will highly recommend them.
Gemma, 21 Feb 2024
 

Fantastic Experience

A fantastic buying experience. No pressure to purchase and great communication through out. Could not recommend highly enough!
Evie, 14 Feb 2024
 

Would Recommend

Would recommend
Communication was great, very pleasant experience. The guys were so polite and helpful. Delivered my car to my workplace, even when there was a delay in funds although not my fault they were very patient and polite to me. They talked through the car with me making sure I understood what everything done in the car couldn’t be happier with my purchase! Thank you ☺️
Shaleen, 12 Jan 2024
 

Big thank you to the guys!

Big thank you to the guys! They are super welcoming and make the process simple and easy. Second car from them and would 100% recommend! Thanks again 😊
Megan, 04 Dec 2023
 

Friendly

I found them very friendly and I think it does make a difference dealing with a family run business in anything you are buying, the company doesn't seem pushy and seems a lot more willing to answer all your questions with honesty. I personally was dealt with Jack and he was very professional and answered all my questions and said he would make sure the couple of things I and my friend I took with me had noticed needed doing extra were fixed . Very pleased upto now, just waiting to pick up car , hopefully Monday.
Ashlie, 07 Nov 2023
 

Absolutely Brilliant

Bought this car nearly 2 years ago . Just about to come up for its second MOT...Absolutely brilliant ..the guys I dealt with are fantastic ..nothing ls an issue for them the car is fantastic..Not I fault with this car ..best car I've owned
David, 07 Nov 2023
 

Very Friendly

Very friendly and excellent customer service. Can't recommend enough
Natalie, 16 Jun 2023
 

Thank you so much

I’m so glad I made the decision to px my car for a Mercedes, the service and how easy it was made it such a nice experience for me. I couldn’t recommend the guys at elm motors enough. I will be recommending them to friends in the future. Thank you so much.
Jessica Harvey, 12 Jun 2023
 

Really Professional

PX'd my Skoda here, Ben and Neil were really professional, thorough and fair and gave me a great deal. Great customer service too. Cheers
Sean, 31 May 2023
 

Very reliable and trustworthy dealer

Bought a car from Neil after having a bad experience with a previous dealer and I felt reassured from start to finish. The 3 years MOT & Service deal is brilliant. Very reliable and trustworthy dealer and amazing customer service. Thank you so much.
Helen, 14 Apr 2023
 

Pleased to say I am now one of their many customers...

Great range of good, clean vehicles to browse and try at your leisure. No pushy salesmen, various options given for you to make informed decisions.
Pleased to say I am now one of their many customers...
Mike Norwood, 04 Mar 2023
 

Friendly

went to view a couple cars on Tuesday, we got there close to closing, but someone there was still willing to help us and let my partner test drive one of the cars even though it was like 2 mins to closing! so friendly aswell. Went back Wednesday afternoon, and ended up buying the car!! lovely guys all round. So nice to talk to, didn't feel pushed, talked us through stuff, and also answered any questions we had decently, not like some that can make you feel silly for asking! absolutely would recommend anyone buying a car from here!
cannot wait to pick up our new car when it's ready!!
Kiera Lamerton, 09 Feb 2023
 

McLaren 507s

Highly recommended - had a great experience dealing with the team here when I purchased a car from them and PX'd my own. Great communication, easy to deal with and very straightforward. They took the stress out of the transaction and made sure everything went smoothly.
Finlay Hind, 30 Jan 2023
 

Great bunch of chaps

Very easy to communicate and everything ends on a handshaking agreement....
Would recommend to anyone looking for a car for a decent price with great family company.
Was a pleasure to meet them, and are more than happy with my purchase...
Shady Straz, 12 Jan 2022
 

Really very happy

Rreally very happy with my new car very friendly people to deal with and excellent service would recommend
Simon Weston , 27 Oct 2021
 

Elm Motor Company were super helpful

Elm Motor Company were super helpful from start to finish, nothing was to much trouble, we were able to collect our car within the week everything that we needed to do was explained and we were kept updated throughout our purchase. All the guys we came into contact with were very polite and helpful would highly recommend this company
Michaela Walton, 04 Feb 2022
 

Very happy with the service

Very happy with the service we received from elm! They are pleasant to buy a car off. There communication was good and responsive. It would be one of the first places we would look for a car again!
Tonie-marie Hammacott , 22 Jan 2022
 

Fantastic Service

We found the Staff very Helpful and Knowledgeable, No hassle with any paperwork, Will defiantly recommend to my friends and will use them again.
David M, 20 Nov 2019
 

Fabulous service

What a great service, felt completely at ease, no pressure, couldn't help enough either... excellent! Would defo recommend My purchase was a mercedes and I am a female buyer
Nicola W, 21 Nov 2019
 

Customer service is their first priority.

I read the reviews before I purchased. And I have to agree with them. These guys are genuinely good car sales guys. No gimmicks. No hard sell. They are about customer service. They make time for you. Talk you through the new car so you are familiar before driving off. They are the best I've come across. If I was looking for another car then I would look here first.
David V, 03 Feb 2020
 

Fantastic care and service

If you want a decent used car and don’t want to that typical ‘sales person’ experience then go here. I can’t fault them. I’ll definitely be back.
Deborah Hockedy, 14 Jun 2022
 

It was like going to a sweet shop

It was like going to a sweet shop so confused of what car to buy so much choice anyway they was so helpful and nice I bought one today so happy to the point of I’ll probably go back in a month and buy another one they had good cars there anyway once They dropped the one I bought off to me I’ll definitely have to go back and buy a second vehicle because one there great cars and already i can see they really stick to what they agree on your purchase and seem loyal to that I will definitely recommend them to everyone I no just wish I found this place years ago maybe my luck has change finally meeting a business that achally think about there customers and I totally respect that about them thanks Neil and ben see you Monday many thanks crystal
Crystal Furini, 10 Nov 2022
 

Great communication throughout

Recently purchased a Citroen DS3 and I am extremely impressed. The guys were friendly, welcoming and made the process very easy and stress free from start to finish. Great communication throughout and a fantastic deal on the car. Highly recommended :) thanks guys!!
Lucy Ward, 08 Nov 2022
 

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Eaton Business Centre
Thornbury Road
Plymouth
Devon
PL6 7PP 07498 793644

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